Aftercare Services
To keep your LANRIA pieces shining at their very best, we offer a full range of after-sales services—from complimentary cleaning to professional resizing.
Browse the guide below and contact us anytime with questions.
1. Service menu & fees
| Service | Eligibility / Scope | Fee | Notes |
|---|---|---|---|
| Ring Resizing - First time, within ±2 sizes | 1st adjustment after purchase ±2 sizes or less |
Free | |
| Ring Resizing - First time, ±3 sizes or more | Enlargement / reduction of ±3 or greater | Quoted | May require rebuilding the setting or re-engraving, depending on design |
| Ring Resizing - Second time onward | - | Quoted | Certain designs cannot be resized |
| Ultrasonic Wash & Light Cleaning | Anytime | Free | Feel free to send multiple pieces together |
| Polishing (Refinishing) | Minor scratches or dullness | Free | Performed in-house on a professional polishing machine |
| Stone Tightening / Prong Work | If inspection shows adjustment needed | Quoted after diagnosis | Extra labor may apply if band straightening is required |
Shipping
- Round-trip shipping is the customer’s responsibility for all after-sales services.
- To avoid loss or damage, please ship via insured carrier (courier, registered mail, etc.).
- Sending several items in one parcel can help reduce your shipping cost.
2. How to request a service
- Contact us via the inquiry form or our official LINE account.
- We will reply with a quote (if applicable) and the return‐shipping address.
- Ship your item to us with insurance; outbound shipping is at the customer’s expense.
- Upon arrival, our master craftsperson will inspect the piece and begin the service.
- When the work is finished, you will receive an email confirmation—and a secure payment link if any fees apply.
Typical turnaround
ServiceTurnaround (from receipt)
Complimentary cleaning：3–5 business days
Ring resizing：7–14 business days
Special / quoted work：Timeline provided after scope is confirmed
3. Frequently Asked Questions
Is resizing free every time?
The first adjustment within ±2 sizes is complimentary. Any second resize—or any resize of ±3 sizes or more—is subject to a fee.
Will LANRIA cover shipping costs?
Round-trip shipping is the customer’s responsibility. To keep costs down, you’re welcome to send multiple pieces in a single insured parcel.
How often should I request ultrasonic cleaning?
For rings worn daily, every 3–6 months is a good guideline. The service is free, so feel free to schedule a cleaning whenever you like.
What happens if a stone comes loose?
Please email us a photo of the piece as soon as possible. We’ll diagnose the issue and provide a quote for re-setting— including stone sourcing if necessary.
We’re always here to help.
If you have any questions, please feel free to reach out. LANRIA is dedicated to ensuring your jewelry continues to shine beautifully for years to come.