All orders include complimentary gift wrapping and a gift bag, with prices discreetly omitted.

Each piece is carefully wrapped by hand, ensuring it arrives beautifully presented.

If you require additional shopping bags or other options, please add them to your order before checkout.

We’re sorry, but our emails may occasionally be routed to your spam folder or blocked by your mail-filter settings.

• Check your Spam / Junk folder.
• Confirm that your mailbox has sufficient storage space.

If you still haven’t received our message, please reach out via the contact form, providing both:

1. the email address you used for your order, and
2. an alternate address that can receive messages.

Our support team will respond as soon as possible.

We typically ship your item about 4–8 weeks after your order is confirmed.

Once dispatched, delivery takes 1–3 business days within Japan and 3–10 business days for international destinations, although delays may occur due to stock availability, customs processing, or weather conditions.

• Within 24 hours of order confirmation you may make changes free of charge.
  Contact us via your Account page or the Contact Form with your order number and the requested revisions.
• After 24 hours, modifications may still be possible if production has not yet begun. Additional fees may apply, depending on material availability and extra work required.
• Because every piece is handmade, once production is under way or a shipment has been scheduled, we’re unable to alter the order. At that stage the request is treated as a cancellation under our Refund Policy, and cancellation fees may be charged.
• Address-only updates can usually be made before dispatch. If the destination country or region changes, please note that duties and customs-clearance fees may differ.

Yes—you may request a free cancellation within 24 hours of placing your order, as long as production has not yet begun.
Because every LANRIA piece is made‑to‑order, once production starts the order can no longer be cancelled or refunded. If you wish to cancel, please contact our support team as soon as possible with your order number.

＞　Returns & Refunds Policy

We offer a variety of secure payment options for your convenience:

• Credit cards
   - Visa, MasterCard, American Express, JCB
   - Single (lump-sum) payment only
• Bank transfer (domestic Japanese banks)
• PayPal
• Shop Pay
• Digital wallets
    • Apple Pay • Google Pay • iDEAL • Bancontact
• Convenience-store payment
  FamilyMart / Lawson / 7-Eleven / Mini Stop / Daily Yamazaki / Seicomart

Yes. After your order has been shipped, you will receive an email containing a “View Receipt” link.

Click the link, enter your preferred billing name and description in the designated fields, and download the receipt in PDF format.

As all of our jewelry is made to order, we generally cannot accept returns for customer reasons once production has begun. We will, however, handle the following situations in line with our Refund Policy:

• Manufacturing defects or damage in transit:
  Please contact us within 7 days of delivery. We will arrange a replacement or full refund at our expense.
• Customer-initiated cancellations:
  Accepted only before production starts.

Important
If you wish to return an item, please contact our support team before sending anything back. Parcels returned without prior notice cannot be accepted.

For full details—including the return request steps, timing, and shipping instructions—please see our Returns & Refunds Policy.

For detailed cleaning and storage tips that will keep your pieces shining for years to come, please visit our Jewelry Care page.

Yes, we offer one complimentary resizing per order.

Please contact us through the inquiry form to arrange this service.

For more details about our aftercare services, please refer to the information provided here.

LANRIA ships from Japan to virtually every country and region worldwide.

• Shipping and VAT are completely free.
• However, import duties and customs-clearance fees charged by the destination country or region are the customer’s responsibility, as we ship under DDU (Delivered Duty Unpaid) terms.
  

At checkout, simply enter your postal or ZIP code and you’ll immediately see an estimate of any duties and fees for your destination—so you can review them before completing your purchase.

1. Click the tracking number in your shipping‑confirmation email.
   You can also view the same tracking link under My Account › Order History.
2. It may take a few hours for the tracking number to become active.
3. If the status hasn’t updated within 14 business days after you receive the dispatch notice, please contact our support team with your order and tracking numbers.

LANRIA offers free worldwide shipping from Japan.

• No shipping fees will be charged, regardless of your country or region.
• You will never see extra shipping costs at checkout—guaranteed.

Import duties and customs-clearance fees are the customer’s responsibility. LANRIA ships under DDU (Delivered Duty Unpaid) terms, which means:

Item	Responsibility
VAT (Value-Added Tax)	Covered by LANRIA — free
Shipping	Covered by LANRIA — free
Import duties & customs fees	Paid by the customer upon delivery

• During checkout, enter your postal or ZIP code to see a real-time estimate of any duties or fees that may apply to your destination.
• The final amount is determined by the local customs authority and may differ slightly from the estimate.

Yes. Simply enter the recipient’s details in the Shipping Address section and your own details in the Billing Address section at checkout.

All price information—order confirmation, invoice, and shipping updates—will be sent only to the email address you register. We do not include printed invoices or price tags in the package, so your gift will arrive without any pricing details.

• Japan:
  Yes. We’ll email you before dispatch—just reply with your preferred delivery window.
• International:
  Scheduled delivery times aren’t available. If you have a specific request, please let us know through the inquiry form, and we’ll do our best to assist.

For each delivery destination, please place a separate order.

Please let us know the new address using our contact form.

If the change alters the delivery region, the order may have to be cancelled or an additional shipping fee may apply. Thank you for your understanding.

We’re sorry, but for safety and insurance reasons LANRIA cannot ship to parcel lockers or unattended drop-off locations.

• For high-value jewelry, the carrier’s compensation cap for locker deliveries falls below the item’s price, leaving it under-insured in case of loss or theft.
• All orders must be handed over in person or collected at an authorized Yamato pickup point (e.g., depot or convenience store) with a signature to ensure secure delivery.

Thank you for your understanding and cooperation.

Please track your package using the number in your shipping-confirmation email.

If the status shows no updates for more than 14 business days after dispatch, first contact the carrier. If the issue remains unresolved, contact LANRIA Support with your order and tracking numbers. If the carrier confirms the parcel is lost, you may choose either a free replacement or a full refund.

Please note that any delays or returns caused by customer-related issues—such as absence at delivery, unpaid duties, or an incorrect address—will require the customer to cover reshipping and clearance fees.

If your order arrives with a quality defect or you receive the wrong item, we will resolve the issue promptly.

1. Please contact us within 7 days of delivery at hello@lanriajewelry.com, attaching:
   ・ your order number (beginning with “#”)
   ・ the name used for the order
   ・ clear photos of the damaged area(s)
2. After reviewing your case, we will offer either a replacement, a remanufacture (fast-track), or a full refund.
   If the damage or mis-shipment is due to our error, we will cover the return-shipping cost.
3. If a manufacturing defect is discovered after the 7-day period, we will still assist you in accordance with the consumer-protection laws of your country.
   Please send the same photos and order details to initiate the process.

*Damage caused by normal wear, accidents, or improper handling is not covered under warranty.

Colors on screen may differ slightly from those of the actual piece.

Although every product is photographed under neutral studio lighting, display settings—brightness, contrast, night-mode filters, and so on—can cause colors to vary from one monitor or smartphone to another. If you’re uncertain about a metal tone or a diamond’s brilliance, please feel free to contact us via social-media DM or at hello@lanriajewelry.com. We’ll be happy to send additional photos or offer styling advice.

And...

Please note that each lab-grown diamond is truly one of a kind; no two stones are identical, and their grades and sizes vary naturally. We invite you to appreciate these subtle differences as part of the diamond’s unique character.